An entire comedy of errors. The client used the readily available fillable Acord 25, falsified coverage they do not have, and submitted it to the third party COI processor (don’t get me started on them) for a very large county. Why they accept COIs directly from their vendors is beyond me. We’ve made the county aware, but that’s the extent of our response at this point.
Has this happened to anyone else? How was it handled in your agency?
Commercial client forged COI with my name on it
byu/uno_the_duno inInsurance
Posted by uno_the_duno
4 Comments
You should probably vent in the pros sub (r/insurancepros). You’ll get more engagement and candid stories there.
Normally, stuff like this is reported to your state’s dept of insurance.
In my state, anyone licensed by the DOI is *required* to report any known or suspected insurance fraud or risk losing your license. (I’ve never heard of them pulling someone’s license for not reporting but it’s in the rules.)
I had one so this after his shit got nonrenewed and he ignored me reaching out for info to quote it somewhere else. Caught on a year later after I had closed the file when the father in law was taking over management because the bank was inquiring about the coi. It was so poorly forged and I let them know. Not sure what the outcome ended up being on their end but we had no coverage for him.
I’ve had something similar happen except the client tried to edit in Word and sent it as a Word Doc. It just so happened the shipper they sent it to was a contract for one of my bigger clients at the time. Their compliance guy that I spoke to regularly for my other client called and let me know somebody was trying to fake a COI. Funny thing is we had given them access already through a client portal to do them correctly.