Hi! I accidentally left a ~$1400 credit on my GTC for about a year (I had to flip the bill when split disbursement got taken off my DTS for a long TDY) and when I check my account it notes there was a credit balance refund exactly one year from when I made the payment, but I never received the credit to my personal card.
Did the money just get returned to the DoD or something? Is there a way to ever get this money back? I know it’s on me for waiting so long, but also frustrating I had to pay twice over for someone else’s mistake. Thanks for any advice!
GTC Credit Question
byu/Equivalent-Bus-7602 inMilitaryFinance
Posted by Equivalent-Bus-7602
3 Comments
Have you called Citi GTC help yet? They should be able to see if the credit was deposited or a check cashed and by who.
They usually mail a check to you. Call them.
What did the customer service agent say when you called them?