I had an accident and my car was total loss and it was valued to 24k but i have a loan of 33k after paying off that 24K my gap insurance should pay 9k of remaining loan.
but my my gap insurance asked for few documents to submit within 60day of the claim open date , that i have to get from both auto insurance and my lender .l requested for the documents from both of them but they didn't send the documents in 60 days which should not take 60 days of time as per the time they said when i asked for documents (they said they can send all the documents in 20to 25days) on 55th day i thought of asking my gap insurance to extend time to submit the documents but they didn't gave any information on that but they just gave email reply saying insufficient documents on 61st day of the claim process and closed the claim
and now my lender is asking me to pay the loan amount but after the accident i couldn't work for almost 3 months
I can't understand what do in this situation and whose responsibility to take care of the money left to pay can someone please help me out what to do.
thank you
my gap insurance closed case with out paying
byu/Gold_Resident_2369 inInsurance
Posted by Gold_Resident_2369
1 Comment
You shouldn’t have waited for 55 days to get the info from your insurance and lender when you knew you had a 60 hard deadline with gap. Why weren’t you calling your insurer and lender on the 25th day, the 39th day, the 35th day, the 40th day, etc? Your gap contract has a 60 day deadline to get the required documents. You didn’t fulfill your end of that contract, so they owe you nothing.