Progressive deemed my 2021 Ford Escape a total loss for mostly cosmetic damage. I still owe Santander approximately $18,000 on the vehicle. I do have GAP coverage. However, I want to retain my vehicle and pursue the repairs elsewhere. Is any of this possible? I’ll attach a photo in the comments.

    Progressive deemed my car a total loss. Can I withdraw the claim and take my vehicle elsewhere?
    byu/mullerel inInsurance



    Posted by mullerel

    11 Comments

    1. Did the airbag deploy? That alone will set you back about 10-12k for the bags and sensors. Let the insurance pay the bank, go get a new car. You’ll be much happier in the long run.

    2. SnooStrawberries729 on

      Since Santander owns the car, you don’t really have a choice. Progressive will not pay for repairs, they’ll only cut a check for a total loss, and the total loss check will go to Santander.

      And judging by the picture, there’s likely more damage underneath that you can’t see. You have GAP coverage, so I would just accept the total loss and find a new car.

    3. MimosaQueen1122 on

      No. You don’t own it so you technically have no say. Smart to have GAP though.

    4. Bambieyedbiotchh on

      So you want to repair it out of pocket? Because if you are going through insurance, it doesn’t matter where you take it, Progressive will still be the ones completing the inspection and confirm it’s totaled. Once a vehicle is deemed totaled, it cannot be undone and your lien holder will find out and they will move forward with a paper repossession if you don’t cooperate with the insurance company.

    5. Yeah no there isn’t a way because you don’t own the car

      Santander does and what was the total loss settlement offers given by your insurance

      There should be a retain and non retain offer

      You’re only hope is if Santander allows you/gives in writing they will let you retain the vehicle but if you are negative equity

      Meaning your settlement offer is less than the outstanding loan they aren’t going to allow it

    6. Just dealt with this a month ago with progressive. The wheels were stolen on my almost brand new civic, and the car was rained on inside from the guy breaking my window to get the key lock for the rims.

      Dealership said they had to replace the interior from the water damage and some underside parts had to be replaced since they sat on the asphalt.

      Since this went over 10k or more in damages, progressive decided to mark it a loss.

      I was offered to continue repairs with the current estimate but they wouldn’t cover it if more supplemental was needed. Obviously I didn’t do that and took the payment.

      I would suggest just taking the payout and using it for a down payment on a new car.

    7. rainbowsforall on

      Only possible to retain the car when you own it outright. Not an option when you have a loan because the vehicle was never yours.

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