Pay issues

Hey I don’t know if this is the place to ask this but I’ve been working with my command and don’t really know what to do. Basically I’m having issues with pay, I am in the Navy.

I transferred to active duty earlier this year. For the first 13 weeks I wasn’t paid at all and then finally got on the pay roll. However they didn’t fully back pay me, I was the wrong pay grade, and I was not receiving any benefits (BAH,BAS,Per Diem, etc.). Somehow new cases got created with whoever handled the issue the first time, however they did not ask me for any information, and there has been no updates on them for almost a month. The initial cases I submitted were supposed to solve the issues but they are persisting. I have reached out to DFAS and NMCC but they open my questions say”not enough info” and then close the case. My command just tells me to take out a 0 interest loan. Who exactly should I go to for paperwork and pay issues on base?