I had a tree fall and break slates on my roof. The roofing company gave me an estimate of 6,000 -8000 and wrote on it "may exceed 8,000 if fascia is broken underneath".
I contacted my home owners insurance company, who had a 3rd party insurance adjuster to my house. I sent him the estimate and he said "ok, go ahead and proceed. We are paying you the average of that 7,000 and I sent the check out. "
A few weeks later when the job was done, it did exceed that and was 10,000 in total. The roofer updated the invoice and documented the reason with the tree cracking the fascia as well.
I sent the adjuster an email with the updated invoice and 2 weeks went by and didn't hear anything. I then wrote "checking in on this" and he responded "you will have an update by me at the end of the week". Fast forward 3 weeks, still nothing and I wrote back again and haven't heard anything. I also tried calling a few times.
What is my recourse? Do I call the insurance company? I also don't want to get on this guy's bad side and have him side against my updated claim.
insurance adjuster still hasn’t gotten back to me after I sent updated claim
byu/Glass-Piglet-9201 inInsurance
Posted by Glass-Piglet-9201
1 Comment
Do you have an agent? If so have the agent reach out to his manager. Typically whenever communication breaks down during claims this is what I’ll do and it’s amazing how quickly all of a sudden that adjuster becomes responsive.