Enhancing end customer satisfaction through quicker claims settlement for a leading insurance company.

The physical damage assessment process posed several challenges to our client due to: 

• Requirement for third-party assessors to travel to the incident locations.  
• Shortages of assessors compounded the situation during periods of simultaneous incidents. 
• The timely arrival of assessors at incident locations was delayed by travel time constraints. 
• Coordinating travel arrangements for assessors proved logistically challenging, demanding extensive planning and coordination efforts. 
• Chances of information leakage and data breach

More info: One minute read