USAA not communicating about my claim

I have an open claim for kitchen water damage with USAA. The water damage was due to a dishwasher tub rupture.

USAA quickly paid for the dry-out and for the subsequent asbestos abatement. But there's been no communication from them since. They don't reply to any of my queries.

My contractor submitted a repair bid three weeks ago, but has not received a reply. No approval or denial. The contractor is a USAA approved contractor, and has worked with them before.

I left a voicemail for the adjuster 6 days ago. No reply.

I sent an email 3 days ago to the unique claims address we were given, and forwarded the original contractor bid PDFs. No reply other than an automated one.

I sent a message using the USAA smartphone app 3 days ago. No reply.

All of these communication methods promised a response within one business day.

I'm getting kind of worried, as this lack of communication seems odd.

Is this normal? Is 3 weeks+ to respond to a bid normal? Any advice on how I should proceed? Thanks.