I was in a accident 100% not at fault. I had a carseat and a stroller in the vehicle. By law any accident even minor the seat has to be replaced. They agreed to replace the seat and asked me to buy a new one and send the invoice which i did. But now the adjuster is claiming i sent her a invoice i never sent, which is a lot less in value. She is blatantly lying to me in the email basically not wanting to pay the invoice i sent them and probably got a fake invoice on google and claims that i sent that invoice to her. What can i do about this?
Insurance adjuster blatantly lying on email
byu/No-Junket6102 inInsurance
Posted by No-Junket6102
6 Comments
Call and speak to her supervisor about it
This seems open and shut but probably a mistake. Contact the claims supervisor or manager and have them review the email. They can see exactly what was sent. Send her a new invoice and advise that this is invoice for this claim
I agree after some accidents car seats need to be replaced. Can you tell me what law says it has to be replaced even if it’s a minor one?
This is from [NHTSA](https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash) which states after moderate to severe they need to be replaced.
I highly doubt an adjuster is going to go pull some fake receipts from Google.
Have you asked the person you’ve been emailing?
Did he just find a more accurate or current price? And what state are you in? GA doesn’t require replacement for minor accidents, especially if they are not occupied.
Either way, I think all adjuster have better things to do than fight with you about $100 for a car seat discrepancy.
What’s it about? Well, since they’re human maybe it’s a mistake? Crazy, right?