Over a month ago my car was stolen and intercepted by the police a few days later. Once spotted, the suspect fled and it turned into a police pursuit. The pursuit ended with my car getting crashed.
There were two other individuals in the car that sustained critical injuries so the police department placed a hold on my car, pending investigation. Even though my car is visibly destroyed beyond repair, the insurance company says there’s nothing they can do right now since the adjuster cannot assess the damages.
Both my insurance and police department have been nearly impossible to contact and rental car is expiring this week.
I’ve never been in this situation and don’t know what to do (if anything at all) and would love some advice/insights.
Posted by Turbulent_Western640
3 Comments
Police holds are common. Insurance just needs photos to write an estimate and presumably total the vehicle so that you can move on with your life. Years from now when the vehicle is released by the police, insurance will pick it up. Call, call, call constantly.
As a field appraiser who has dealt with this kinda of thing before. The insurance appraiser and yourself generally need to get in contact with the sergeant assigned to the case. I would even go down to the police dept. Alot of times, they will send someone from evidence or the officer themselves to go and accompany the appraiser to the police hold lot to allow in person inspection.
I am a Commercial Fire and Theft Adjuster, a lot of impounds take photos see if they will release the photos to your Adjuster.
Also, try the DA. Sometimes, they have some pity and can help out.