Leaving First Command advice

I’m trying to leave first command. My life circumstances have changed and I no longer want to contribute to them or have an account. I have been asking them for 5 months now to stop my contributions. Today I received the deposit of all of the money in my FC account, and again another withdrawal. I told my financial advisor who has assured me multiple times that I would no longer have withdrawals. They told me that I need to transfer my money out, and call a number to close my account. That wasn’t discussed prior, and they said they were the only ones able to transfer my money out.

When I try to transfer my money out it says on the app that I don’t have an eligible account or something along those lines. I also have the same response when I try to stop payments. I have been running in circles trying to leave them. I will be calling them tomorrow, but I’m preparing to run in more circles.

If calling them and telling them I need my account closed doesn’t work what will be my next steps? I’m just getting so frustrated. I could really use the money right now and it’s put me in a financial strain trying to get them to stop taking my money.